shopgoodscents web store FAQ section

Testers are genuine, authentic, fresh and 100% original. Testers contain the same original fragrance and are used by department stores to help promote a particular fragrance. Testers are made by the manufacturer and sometimes come in a plain box, and sometimes without the fancy cap. Because there is no decorative packaging, we can purchase these items for less and pass the savings on to you.

The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Actually, Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in Men's fragrances. After Shave has the least amount of oils. The higher the concentration of "juice" the longer your fragrance will last, and the less you need to apply.

In order to return merchandise, you must obtain an RMA number from our customer service department. You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping, less 20% restocking fee, and any gift wrapping charges. We charge a 50% restocking fee for any merchandise not returned in its original condition and packaging. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. There will be a $10.00 fee if we are able to successfully cancel order prior to shipping at your request. We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully. We do not offer refunds or exchanges on wholesale purchases or dropship purchases. We do not offer free shipping on wholesale purchases or dropship purchases. In the event of a wholesale or dropship customer needs to cancel an order, there will be a $10.00 fee if we are able to successfully cancel order prior to shipping.